The Assistants and Robots era is just beginning !
Regarding the emergence of new technology, the opinion of great market analysts such as Gartner, Forrester, Frost & Sullivan, CPX, is that the concept of Robotic Process Automation (RPA) is one of the most promising ways:
- To ensure governance, performance, and fight against obsolescence of companies historical applications,
- To positively impact the performance and efficiency of the systems and its user interactions,
- In strengthening competitiveness,
- To increase direct and indirect profits,
- To improve customer satisfaction,
- To streamline manual tasks, generating occupation time for operators, or errors in process,
- To meet new compliance rules (legal),
- To promote “quick wins”, agility and reliability of projects.
Analysts believe that the development of overall strategy for increased interactions is expected to deploy an average of 20 operational assistants and robots, automation or equivalent, per company. The increase in applications’ assistants and robots catalog is to consider for CIOs.
They agreed to positively appreciate the ease of integration of applications’ assistants in complex systems. They note the non-invasive quality of such tools and lack of impact on the historical heritage of business applications.
They point out that the return on investment is measured by comparing the costs of integration, with the time and the quality of unassisted manual labor. The risk of losing new customers or contract renewal must also be taken into account if process improvements are not satisfied.
They recognize the specific interest of the accompanying term conduct of change, and personal adhesion for the operators. In particular, they point out that the simplification of procedures and automated assistance has, by construction, reduced the learning mean time for new operators.
Analysts note that companies communicate with their customers on the fact that they use applications’ assistants. In addition to the service, they improve their image.
It is noted that the assistants and robots were initially deployed in the mass data management, and the most heterogeneous IT environments. Banking, telecommunications, and services have formed the foundation of the historical demand of wizards. The market remains huge and relevant areas are still under exploited. This opens the potential for exceptional development of the market for developers of applications’ assistants. The year 2015 has been identified as the pivotal year in the development of Robotic Process Automation (RPA).
According to Frank Casale, Founder & CEO, Institute for Robotic Process Automation (IRPA) and the Outsourcing Institute (OI) “The most stunning benefit of Robotic Process Automation is its potential to deliver an immediate saving of 25-40% of labor cost.”