Dubai, Amman & Orsay – June 1, 2017
Kleptika, a leading Dubai-based company that delivers innovative and agile customer experience solutions, has implemented the very first chatbot that natively understands Arabic language. To achieve this world premiere, Kleptika integrated two complementary technologies: Arabot, the Jordanian pioneer platform providing an intelligent Arabic chatbot built upon a state of the art Arabic NLP engine, and Contextor, the European pioneer in automation solutions for business processes with Robotic Process Automation – RPA.
Abdallah Faza, co-founder and CEO of Arabot, said: “Arabot technology & A.I. framework delivers a 24/7, always-on, one-to-one, personalized customer experience, improving engagement while tremendously reducing company operational costs. We are building conversation bots that reach needed levels of Natural Language Understanding (NLU). Provided via cloud-based services, our advanced technology deals with understanding and analyzing Arabic content & conversation with different Arabic dialects, in an accurate and efficient way.”
“Contextor is renowned for its ability to adapt to any environment or technology. Contextor’s RPA bot allows Arabot to easily access any customer data provided by any existing application without needing APIs or web services. Thanks to Contextor, Arabot chatbot is considered by the information system as a human agent, with exactly the same access rights for applications and data. This guarantees that the security of the information system is totally preserved. ” stated Luc Cavelier, EVP International Business at Contextor.
“Our core mission being to create smart solutions for happier customers, it seemed only logical add Arabot to our portfolio by capitalizing on the next phase of customer experience innovation. Providing customers with a personalized chat experience, furthermore in Arabic, helps create new opportunities to transform repeat customers into influential advocates and evangelists. Arabot chatbot’s utility is limited only by your own creativity and imagination. Juniper Research forecasts that chatbots will be responsible for cost savings of over US$8 billion per annum by 2022, up from US$20 million in 2017, and Chatbots are expected to be the No. 1 consumer applications of Artificial Intelligence over the next five years, according to TechEmergence. By adding a layer of robotic automation, enquiry resolution times are reduced and cost savings boosted.” added Thierry Petrens, CEO of Kleptika.
Kleptika is a leading international specialist of Smart solutions for Happy Customers, delivering ecosystems tailored to the needs of consumers and businesses across the Middle East and Africa markets. As a community-focused company, Kleptika believes passionately in implementing and operating agile and innovative solutions with the ability to improve every aspect of the customer experience framework; it’s the secret to ensuring happy customers and unlocking companies and talents true potential.
For more information: www.kleptika.com
arabot has been founded on May 2016, with the mission to help our business partners to build Intelligent Arabic Bots that will automate & improve customer experience while tremendously reducing operational costs.
For more information: www.arabot.io
Contextor is the European leader in real-time automation solutions for business processes with Robotic Process Automation – RPA. Contextor’s software suite is implemented without any modification of existing applications such as ERP, CRM, ECM, legacy systems, extranet, business analytics etc, allowing a fast return on investment and immediate adoption by end users.
Contextor’s clients include BNP Paribas, HelloBank, Société Générale, Natixis, ING Belgium, American Express, bpost, AXA Assistance, AG2R La Mondiale, Harmonie Mutuelle, Klesia, ENGIE, EDF, Orange, SFR, Bouygues Telecom, Vodafone, Sodexo, Worldline, BMW… who are running about 100,000 software robots in their day-to-day operations.
For more information, visit www.contextor.eu.