Orsay and Toulouse – October 5th 2017
Contextor, a European pioneer of Robotic Process Automation – RPA – software, is proud to announce a new technical and commercial partnership with Inbenta, AI-based chatbots and dynamic FAQs specialist. This alliance of two software providers will bring to market new opportunities to combine RPA and NLP (Natural Language Processing) to enhance efficiency in customer relationship management.
Luc Truntzler, Associate Director of Inbenta France said, “Inbenta’s AI-fueled NLP technology is helping improve customer relationships by instantly answering questions from visitors and employees”. Inbenta solutions are live at 250 key accounts around the world (60 in France), helping companies to increase customer satisfaction. Also to control costs by reducing incoming contacts and helping customers to easily find the information they need. By teaming up with Contextor, Inbenta will increase even more easily our knowledge bases thanks to data from our customers databases.”
“Contextor is an RPA expert with 15 years of experience. Our solution allows businesses – banking, insurance, energy, telecom or retail – to execute their process more efficiently, more swiftly and more securely. How does Contextor improve the customer relationship? The solution provides sales people with all the information they need to care for customers and guide them to comply with internal procedures automatically. Similarly, Contextor allows the Inbenta chatbot to gather data about visitors, to be able to interact precisely and naturally with them” explains Pierre Col, Chief Marketing Officer at Contextor.
About Contextor
Contextor is the European leader in real-time automation solutions for business processes with Robotic Process Automation – RPA. Contextor’s software suite is accelerating digital transformation by improving customer experience and simplifying employee’s daylife. Contextor is implemented without any modification of existing applications, allowing a fast return on investment and immediate adoption by end users.
Contextor’s clients include BNP Paribas, HelloBank, Société Générale, Natixis, ING Belgium, American Express, bpost, AXA Assistance, AG2R La Mondiale, Harmonie Mutuelle, Klesia, ENGIE, EDF, Orange, SFR, Bouygues Telecom, Vodafone, Sodexo, Worldline, BMW… who are running about 100,000 software robots in their day-to-day operations.
For more information, visit www.contextor.eu
Press Contact: Pierre Col – Chief Marketing Officer – pcol@contextor.eu
About Inbenta
Natural language is the way humans talk to each other, Inbenta provides the ability for machines to be able to understand natural language including jargon, slang and industry specific business terms. Inbenta’s AI-fueled NLP technology relies on the expertise of computational linguists. Who build and maintain the lexicons that are utilized by Inbenta’s AI to understand natural language, process it and quickly deliver the answer to the customers question. Inbenta solutions can deliver self service rates of up to 90%, even when your customer service department is closed. Inbenta clients benefit from increased customer satisfaction and reduced costs from incoming customer contact.
Inbenta works with companies like : BNP Paribas, Groupe La Poste, MAAF, AXA, Allianz, Groupama, MMA, Harmonie Mutuelle, Malakoff Médéric, Swisslife, MACIF, Ouibus, Lapeyre, Société Générale, Generali, Barclays, Amaguiz
More information on www.inbenta.fr
Press Contact : Alexis Zarour – Marketing Manager France – azarour@inbenta.com
