“Contextor improves process efficiency, data consistency, productivity that allows first-call resolution. Contextor positively impacts users, who have welcomed it and use it with attachment. A great success!”
Consumer Sales Manager, GDF-Suez
Major information systems and businesses were evolving rapidly in a short period of time, which had a major impact on users and day-to-day operations. The main challenge was to improve the processes to meet the new needs of companies without making large implementations into the information system.
Contextor was chosen by GDF-Suez to provide proof of concept and a prototype. It quickly proved effective so it motivated the industrialization of deployment.
Without having to modify existing systems, Contextor demonstrated: business process improvements, reduced error rates. A lot of time-consuming automation on tedious tasks dramatically reduced the work of customer service agents call centers.
- Augmented Interactions: 15 millions per year
- Optimized Workstations: > 5,000
- Enhanced Processes: 27
- Proof of Concept: 2 days
- Deployment: 12 weeks