Your need ?
You want to consolidate business data into a single user interface ? You want to have an ergonomic workstation ? You need to adapt your interface to the specific needs of your job ? You want to create a business office ? You expect more attention from your operators towards customers, and less on the process ? You want to easily adapt the interface to the constraints of compliance ?
Our solution !
Contextor offers its unified desktop wizard that allows you to have specialized, adaptable and ergonomic business interface tools. The unified desktop offers in single place, all data and business functions essential to the performance of the operators.
With the unified desktop wizard, the workstations of your employees can easily be adapted to the particularities of each business task, regardless of the number and complexity of the applications necessary for their effective functioning. The unified desktop can adapt to each change of environment (application change, new products, regulatory developments …) with a simple configuration. The wizard easily enables the evolution of the work tool.
For example, the operators benefit of all the information necessary for the treatment of a customer demand without having to navigate through multiple applications. Freed from tedious or complex tasks, counselors listening much better to the customer’s expectations. They can immediately provide appropriate responses to their requests, even the most complex and prevent them from renewing their calls and thus re-engage the company’s strengths. Customer relationship is considerably optimized.
Completely customizable, the unified desktop is a dynamic tool. It is presented as a working page, or specialized windows. It may take the form of a moving strip. This makes it possible to build a better customer relationship management service, while promoting efficiency in the front and back office.
The wizards organize workstations according to the users’ “business” logic ; it is no longer necessary to accompany the introduction of Contextor by specific change conduct, often simply informing the staff is enough. Operators easily adhere to this change, that offers them a significant reduction in tedious navigation, the end of the double entry, limiting the risk of errors and especially major final time gain.
The wizard’s effects :
- Creates a unique interface,
- Adaptable and customizable workspace,
- Considerable ease of use and money saving,
- Better customer relationship,
- Reduced change management.
The unified desktop Workforce Enhancement wizard.
The Contextor® software is the software engine (runtime) generator and support of applications’ assistants solutions, “wizards”.