Your need ?
You want to speed up the exchange with the customer ? You want to increase your retention rate ? You want to use the exchange time for substantial content, useful to both parties ? You want to guide the operator’s workflow ? You want to optimize your business applications to more demanding quality service standards ?
Our solution !
Our next best action wizard adds a real context help in real time that allows your operators to be guided to the best business step in his exchange with the client or prospect. The wizard is in the context of the exchange and deduce the most relevant options. Its calls accurately and without error the complex routines imposed by IT and put the agent in a position where he can accurately meet customer expectations.
Thus the operator is released from uncertainties or cumbersome procedures, the operators avoids downtime in the exchange with the client. For example, the wizard may offer to run a consistency check, data verification, analysis of the contract or state regulations. The next best action application wizard provides a new agility in the exchange. It promotes the exchange time on solid procedures.
It runs as a breadcrumb that accompanies the counselor in the control of complex procedures. With a pushed offer wizard, Contextor provides complete technical and commercial assistance to the front office advisors.
The wizard’s effects :
- Provides individualized dialogue, substantial content and bearing interest to the client,
- Accompanies and guides the advisor in all interactions with the consumer,
- Contributes to achieve first call resolution,
- Provides a gain of time in the exchange,
- Reduces training time and increases the rate of acceptance.
The “next best action” is a Workforce Enhancement wizard.
The Contextor® software is the software engine (runtime) generator and support of applications’ assistants solutions, “wizards”.