Your issue ?
You want to complete your applications with new communication channels? Communicate everywhere ? anytime ? and through muti-supports ? You want to adapt your software with access offers and exchanges for your customers and prospects ? You want to extend your services to the internet, tablets or smartphones ? Looking to take advantage from the potential of communication on social networks, email, chat ? You want to do it without redesigning your applications ?
Our wizard’s solution !
The challenge is to capture all relevant queries and data present on all medias and applications, and then transfer them to a customer interface structure, both human and technical side already existing. It is the aim of multi-media customer recognition wizards to ensure seamless flow communication of the already operational processing structure.
Multi-media customer recognition wizards optimize customer’s commitment assuring a consideration of their expectations regardless of their form and nature to bring a specific and relevant answer. Wizards animate fast and simply, the technical dimension, between the client and the advisor. Wizards encourages, energizes, optimizes their connection, but there is no substitute for the quality and relevance of the advisor in his trust and interest with the client.
Wizard application increases visibility and exposure of companies as well as its products and services. They extend software skills, by structuring deals and corporate operations, without affecting their integrity.
Wizard’s effects :
- Enable the connection of all digitals supports to applications’ processes,
- Open channels of communication such as email, chat, tweet… to CRM,
- Extend opportunities for exchanges between customer and companies,
- Contribute to companies’ adaptation to the world 2.0,
- Reinforce the image and modernity of the offers.
- Multi-supports’customer recognition is an Customer Experience’s wizard.
Contextor® software is the engine (runtime), generator and support for applications’ assistants solutions; “wizards”.