You want to complete your applications with new communication channels? Communicate everywhere? anytime? and through muti-supports? You want to adapt your IT with access offers and exchanges for your customers and prospects? You want to extend your services to the internet, tablets or smartphone ? Looking to take advantage from the potential of communication on social networks, email, chat? You want to do it without redesigning your applications?
Our RPA bot solution!
The challenge is to capture all relevant queries and data present on all medias and applications, and then transfer them to a customer interface structure, both human and technical side already existing. Thanks to Robotic Process Automation, cross-channel customer recognition bots ensure seamless exchanges and communications, based on the already operational processing structure.
Crosss-channel customer recognition bots optimize customer’s commitment, insuring that their expectations are fulfilled, regardless of their nature, to bring a specific and relevant answer. Bots simply animate the technical interactions, between the client and the advisor. Bots encourages, energizes, optimizes their connection, but there is no substitute for the quality and relevance of the advisor in his trust and interest with the client.
Bots increases visibility and exposure of companies as well as its products and services. They extend software skills, by structuring deals and corporate operations, without affecting their integrity.
- Enable the connection of all digitals supports to applications’ processes,
- Open channels of communication such as email, chat, tweet… to CRM,
- Extend opportunities for exchanges between customer and companies,
- Contribute to companies’ adaptation to the world 2.0,
- Reinforce the image and modernity of the offers.
Contextor® software is the engine (runtime), generator and support of applications’ assistants solutions known as “RPA bots”.