Your issue ?
You want to make the most of the time of the exchange for a substantial content, useful to both parties ? You want to customize marketing and promotion actions based on the profiles of the customers and prospects ? You want to improve data analysis to boost individual sales ? Are you trying to segment your offers in a better way ?
Our wizard’s solution !
Contextor offers its 1 to 1 wizard to optimize your customer management. Wizards can access the memory of facts and events that define a customer experience. They also do it when data is separately administered or dispersed in various softwares.
Wizards accesses the customers’ information to provide useful knowledge to the advisor. So, for each individual there must be match of an action or a special offer.
Wizards can search for data (internal or external), do offers based on eligibility, adapt offers on pre-established criteria, alert on specific or special offers. It automatically collects and receives data for the advisors, without any handling processes like opening and downloading pages and information or the use of several softwares.
Wizards allow for more interaction or activities between the interlocutors in real time to spread the right message at the right time. Then, the consumers can experience real purchase experiences and feel involved in their relationship with the company thanks to the relevant content of the exchanges.
Digitization of trades are possible thanks to wizards who often support a revival or consolidation of the front offices. Collecting data and providing it to operators permits the personalization of the messages and offers.
Wizard’s effects :
- Provides individualized dialogues, bearing interest to the client,
- Improves the retention rate,
- Contributes to satisfying customers at the first call,
- Helps to segment the communication,
- Manages and customizes the customers’offers.
- 1 to 1 is an Customer Experience’s wizard.
Contextor® software is the engine (runtime), generator and support of applications ‘ assistants solutions; “wizards”.