You want a global and detailed view of your customers ? you need an easy access to customers data ? You want to take into account all parameters that affects your customer relationship ? You want to reassure the person you are speaking with thanks to the knowledge of what is provided in his file ?
Our wizard’s solution !
Contextor offers you its vision 360° wizard which provides you with a customer data overview.
Wizards easy access to the past events of the customers’ relationship, even if data is separately saved or across different softwares. Contracts, billings, history, claims, disputes are all managed by differents tools. Consultation requests becomes a challenge, and they take up the advisor’s energy and concentration and he must momentarily divert some of his attention from the client.
Wizards can automatically reproduce all the stages of manual processes imposed by the host software. They identify necessary information for exchanges without delay or efforts. The Wizards accesses customer information in order to provide any useful knowledge to operators.
Automatisation of application procedures,
End of typing mistakes,
Average processing time reduced,
Advisor’s availability improved.
Vision 360 application is part of the Custumer Experience‘s wizard.
Contextor® software is the engine (runtime), generator and support for applications’ assistants solutions; “wizards”.