The RPA bots that enhance customer’s satisfaction
Integrating application bots on CRM software always provides an improved quality of customer service. Thanks to Robotic Process Automation, an improvement of key performance indicators is observed: average treatment time, average handing time, first call resolution, retention rate, customer satisfaction rate, error rate and purchase or subscription rate.
The Customer Experience RPA bots are used to build a harmonious, fast and relevant customer Relationship across all channels. The entire value chain covers the consolidation of products and services provided to the customers as well as the improvement of the company’s image.
The Customer Experience bots enhance the performance of the interactions between the company and its customers. They ensure the enhancement and automation of front office processes from existing CRM software. In fact, they form a set of tool which complements and optimizes the software that the business needs to adapt to customers’ requests, business deals and requirements for better service. Thus, RPA bots extend and enhance customer experience in all areas of interaction between the consumer, the operator and the Information System.
Assistants applications rely on host software capacities to encourage operators’ behaviors to meet customers’ expectations. The first beneficiary is the customer, he receives better attention and his expectations are satisfied.
RPA bots gives business software the opportunity of new models of customer relationship management, such as omni-channel and multi-support. This means an increase in the number of possibilities of exchanges with customers, or future customers?
Customer Experience RPA bots
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