A Contextor solution for every need
What is your goal ?
If you have a problem, we have the assistants or robots to help you. With its “per need” approach, Contextor can make you understand better business processes that are impacted by the enhanced interactions of wizards.
You need to audit your processes ? Your goal is to get an activity dashboard ? You need to face transformation or compliance obligations ? Start your Contextor experience with our Agile Governance applications assistants.
The Agile Governance suite gathers the applications’ assistants enabling a better knowledge, comprehension and a proper governance of business processes. It is the agile decision tool for strategic performance. These solutions enable an efficient and pertinent governance.
Auditing, Prototyping, Process Discovery, Compliance, Digital Tranformation, Time to Market are the key words.
Would you like to increase customer satisfaction and retention ? Augment your First Call Resolution while reducing handling times and error rates ? Start by strengthening the capabilities of your IT with our Customer Experience solutions.
In the Customer Experience field, we offer a dedicated range of solutions. Reinforcing the recognition, accelerate the communications, always satisfying your customers are the goals. To comfort and improve the customer loyalty is the result.
Multi-canal capabilities, First Call Resolution, 360° view, Next Best Action, Cross Selling and Pushed offers are the key words.
You want to connect your IT systems ? You need to expand your access to the web ? You need to manage new mobile technologies ? Leverage your network by interconnecting solutions, multi-channel, multi media solutions with our solutions of Operating Excellency.
The Operating Excellency solutions are the keys of an open digital world, widely connected. It is deployed for all interactions between applications / machines, sensors and channel, channel / systems, systems / systems. We have solutions to overcome the formal limitations of business tools and softwares.
Cross Channel, Cross Applications, Cross Device Enabler, Cross Interactions are the heart of these applications’ assistants.
You want to get rid of irritating computing tasks without added-value ? You need to optimize the work of your back-office or front-office operations ? You want to give each employee a powerful support ? We have several solutions for you with our Workforce Enhancement solutions.
To have teams perform in the most efficient conditions is the goal of the applications’ assistants of Workforce Enhancement. They free up advisors of the most complex, unknown or without value tasks. These solutions are very popular with our partners.
These solutions have a strong impact on First Call Resolution, Real Time Guidance, Cross Selling and Pushed Offers.
You need to implement a new way of monitoring ? Want to save time in your business processes ? Looking to control actions and make data reconciliation reliable ? You aspire to give coherence to all of your tools ? Start with our range of Process Improvement solutions.
The process Improvement suite will give you business process improvement and management tools, from monitoring to administration, from reliability to the respect of procedures. The wizards cover all the value chain of business improvement, from Process Discovery to Data Management
Average treatment time, Activity monitoring, Dashboards, Evaluations, Data Controls and procedures in real time are the key words.
You do not see a solution to your IT problem ?
You are facing a challenge that requires creativity, flexibility and speed ?
Classic solutions are not made for you ? You are different in your job ? You see far into the future ? You are faced with an unprecedented challenge ? Looking for new and customized solutions. Ask our program of shorts & critical (sci) Wizards. Dialogue with our R & D and be surprised by the power of our assistants software Quick Win.
The Quick Win applications’ assistants are made to answer to urgent needs, tactical assistance necessities, such as finding a solution to unblock technical impasses. Quick Win is the challenge tool box, it answers to new needs, solves complex problems, in the best time-cost-performance figures.
Action to take in 18 month, Critical Issues, Temporary Solutions, Tactical Challenges, are the key tools of Quick win.
These wizards solutions cover many areas from monitoring to cross-sales, Real-time decisions to Cross Device Enabler. Discover Contextor wizards directly in our library of wizard.
The wizards solutions of Contextor bring endless opportunities and profits for the company. We measure the gain in terms of time, quality of service, customer satisfaction or proper governance, assistants effectively meet the needs of managers and operators.
A wizard always provides a useful service, an operational benefit, a positive gain at once in the desired result, but also in how to get flexible, agile and fast.
Software assistants are part of a goal of creating value, time, services, reliability, which goes far beyond the simple digital robotic performance, mainly liberating operators.
Whether you choose specialized wizards, or combinations of application wizards, you will increase the intrinsic performance of your business processes without modifying existing applications. You easily sign up in an ambitious path to an increase of profits, without wasting energy. You optimize all your interactions with customers, operators and machines.
The Contextor® software is the software engine (runtime) that supports applications and makes “wizards” come true.