Contextor Interactive Assistant is the “Attended RPA” or “Robotic Desktop Automation” component of Contextor solution. Running on a Windows desktop, it allows to analyze, optimize, automate and monitor business processes in real time.
As an assistant, Contextor Interactive Assistant is deployed on desktop PCs: it helps users by mimicking tedious tasks and allowing them to better focus on value-added tasks: resolving customer requests, doing additional sales…
Contextor Interactive Assistant automates tasks, gives complete customer view, online help, step by step guidance through complex processes and shares data between applications.
- Automate tasks in real-time,
- Ensure the proper sequencing of tasks,
- Gather and maintain a contextual data collection,
- Allow a fluent navigation between applications,
- Oversee compliance checks and validations,
- Provide a contextual assistant/help,
- Can monitor the processes executed on the workstation.
Contextor Interactive Assistant integrates itself with existing applications.
Contextor Interactive Assistant monitors and react to all applications and information flow (CRM, ERP, Extranet, 3270, windows, telephone display banner …) transiting in Windows.
Contextor Interactive Assistant handles the navigation from one application to another by transferring and enriching work environment. It has the same credentials, privilèges and access rights as the users it assists, with no impact on security rules and policy.
Launching automated business activities
A menu can be placed in the Windows taskbar (systray).
Or as a banner
Or in a composite / mashup of web page
Or by creating / adding new buttons in your applications.
Or being completely invisible from the user’s point of view.
Contextor Interactive Assistant can dynamically trigger automated processes by monitoring user’s actions, such as clicks or enters, a combination of applications of field values, times of day, or any type of complex rules that you can set.
Whenever possible, automatically triggered processes lower the training and change management of your agents.
360° CUSTOMER VIEW
Contextor Interactive Assistant can create a composite page, in depth, contextually related to the business action underway, getting information from different information systems. It allows the operator to make the right decision by having all relevant customer data in one single place, without having to search across multiple screens or systems.
It can also pre-evaluate the data gathered in the different systems and offer a diagnosis with clear Next Best Action to be followed by the operator.
Compatible with almost every technologies on the market
- Windows, MS Office, Web, Java, Java thick client, SAP, SIEBEL, Salesforce, legacy systems applications 3270, 5250, VT100, DKU, terminal emulators…
- Client-server solutions like Natstar, NS-DK, Delphi, Powerbuilder …
- Works on Windows XP, Vista, Seven, Windows 8, Windows 10
- Works in virtualized environments: Citrix XenDesktop, Citrix XenApp (MetaFrame / Presentation Server), MS App-v, MS Terminal Server, …