RPA + AI = Cognitive Automation

RPA and AI are two highly complementary approaches: RPA makes it possible to easily automate business processes, and Artificial Intelligence then expands the scope.

Contextor simplifies the introduction of Artificial Intelligence technologies into the company by making it easier to integrate them within the Information System to improve the efficiency of business processes and foster digital transformation.

For AI to yield its full value, Contextor provides it with all the necessary data, being able to use application user interfaces to access the contents of the various silos. Contextor makes it possible to overcome the presence of web services or APIs for proprietary applications or for applications that are external to the company. Contextor RPA links Artificial Intelligence directly with business functions for a quickly-measurable return on investment. For this purpose, Contextor has forged partnerships with specialists, including Arabot, ERDIL, Inbenta, Yseop, and IBM.

Our “best of breed” approach with best-in-class AI technology vendors

With Arabot, who offers an Arab-language smart chatbot, businesses can optimize their customer service in all Arab-speaking countries.
Arabot has developed a state-of-the-art Arab processing engine that understands all variants of the Arab language.
This technology has already been implemented, in conjunction with the Contextor solution, to create the world’s first Arab-language chatbot. le premier chatbot en langue arabe au monde.

With ERDIL, specializing in semantic analysis solutions for customer messages, information requests, complaints, opinions, or comments from customers become a true source of value for the business.ERDIL’s strong added value resides in its ability to conduct a contextual analysis of the customer’s words rather than a simple “targeting” of keywords. This particular approach produces reliable, accurate, and easily exploitable results.

With ExpertSystem, businesses can take full advantage of the growing internal and external information they manage—including and especially unstructured text. ExpertSystem provides automatic categorization and tagging, AI-based business processes automation, chatbots, customer experience automation.

With Inbenta, who specializes in artificial intelligence solutions for chatbots and dynamic FAQs, Natural Language Processing technologies are used in customer service, for instantly and automatically processing the questions of customers and employees. Deployed to 250 major accounts around the world (60 in France), Inbenta solutions help with customer satisfaction, contact reduction, and improved customer knowledge.

With Moonoia, you benefit of unrivaled handwriting recognition technology.
docBrain is the award-winning, AI-based engine for character recognition and document classification that Moonoia created in-house from the ground up after years of operational excellence within the BPO sector. Using several types of trained Deep Neural Networks, docBrain achieves higher recognition and accuracy rates than other technologies, accelerating document automation and making straight-through processing a reality.

With Yseop, businesses can make their data “speak.” Automatic text generation, in which Yseop is a world leader, makes it possible to automatically produce reports with high added value for company employees and customers.
This way, business management automatically has analysis reports and situation diagnoses that are written and documented all in a clear language that can easily be understood by anyone.

Finally, with Watson, IBM provides a wide range of artificial intelligence solutions and cognitive services to create greater intelligence for customer service and business growth.

Using data and building a customer-centric organization have become the two strategic challenges of the digital transformation. Cognitive technologies help businesses process this data and actively learn from each interaction in order to offer customers an enhanced and tailored experienced in real time. Watson, IBM’s industrial cognitive platform for businesses, quickly interprets all structured and unstructured data, including email, tweets, blogs, videos, images, sound, and more. Watson interacts using natural language, learning and reasoning on a large scale. Using machine learning and deep learning, Watson learns from past interactions, accumulating experience and knowledge over time.

As described above, Contextor helps you introduce artificial intelligence technologies, flexibly and pragmatically, for your digital transformation.

Using Contextor’s “best of breed” approach, you integrate AI at your own pace and seamlessly, in business processes for which it quickly creates value.