Orsay and Besançon – October 3rd 2017
Contextor, the first European Robotic Process Automation – RPA – software company announces the signing of a technologic and business partnership with ERDIL, specialist in semantic analysis solutions for customer messages. The alliance between the two software companies provides the market with solutions that take advantage of the synergy between process robotization and natural language analysis to improve the efficiency of customer relations, accelerating the digital transformation of organizations.
Séverine Vienney, founder and CEO of ERDIL, says “Inquiries, complaints, opinions or comments from customers are a real source of value for the company, provided they are able to listen and understand them. ERDIL was founded in 2007 by a team of researchers in Natural Language Processing, whose expertise led to the development of artificial intelligence solutions dedicated to the highly efficient analysis of customer messages. Whether these messages are spontaneous (because they come from a customer’s request) or prompted by a survey, it is essential to understand them. ERDIL’s strong added value lies in its ability to carry out a contextual analysis of the client’s comments, rather than simply “targeting” keywords. This particular approach produces reliable, accurate, and easily exploitable results.”
“With more than 15 years of expertise in banking, insurance, energy, telecom and distribution, Contextor enables organizations to execute their critical business processes more efficiently, more reliably and with greater agility. In the crucial area of customer relationship management, our solution provides consultants with all the information they need to process a customer’s request, and ensures compliance with procedures. The ERDIL solution further enriches the knowledge of the customer context by accurately analyzing the history of messages received from a customer, for an even more precise and relevant response.” explains Pierre Col, Chief Marketing Officer of Contextor.
About Contextor
Contextor is the European leader in real-time automation solutions for business processes with Robotic Process Automation – RPA. Contextor’s software suite is accelerating digital transformation by improving customer experience and simplifying employee’s daylife. Contextor is implemented without any modification of existing applications, allowing a fast return on investment and immediate adoption by end users.
Contextor’s clients include BNP Paribas, HelloBank, Société Générale, Natixis, ING Belgium, American Express, bpost, AXA Assistance, AG2R La Mondiale, Harmonie Mutuelle, Klesia, ENGIE, EDF, Orange, SFR, Bouygues Telecom, Vodafone, Sodexo, Worldline, BMW… who are running about 100,000 software robots in their day-to-day operations.
For more information, visit www.contextor.eu
Press Contact: Pierre Col – Chief Marketing Officer – pcol@contextor.eu
About ERDIL
Founded in 2007, ERDIL helps companies to better understand the expectations and needs of their consumers through an automatic semantic analysis of their customer messages. ERDIL develops its solutions in 8 languages: German, English, Spanish, French, Italian, Dutch, Polish, Portuguese. ERDIL’s expertise is applicable to many types of verbatim: customer surveys, incoming e-mails, social networks, chat, employee surveys…
ERDIL’s references include LCL, Leroy Merlin, Groupama, PSA Group, BMW, Toyota, Promod, Orange, Homeserve, ENGIE, SUEZ…
For more information: www.erdil.fr
Press Contact: contact@erdil.fr – Phone: 00 33 3 81 25 29 86