«Contextor teams were attentive to our needs»
Bernard Le Goffic,
To be accompanied in the development of operational efficiency, Domofinance has chosen Contextor. A widely successful experience.
When did the collaboration between Domofinance and Contextor start ?
We have been working with Contextor for nearly two years to optimize our internal processes. Domofinance, as a specialist of loans for housing renovation, instructs hundreds of daily requests coming from thousands of partners of the Blue Ciel EDF network. The proposed solution, completely in line with the constant search for operational performance wanted by Domofinance, ultimately allows the full data-entry automation of a number of administrative documents.
How did the implementation phase of the solution take place ?
The solution is light, flexible, and easy to implement. The development of different scripts was carried out gradually. The teams are available and attentive to customers’ needs and requests.
The solution is therefore satisfying…
Effectively. We are pleased with this service and of its return on investment, in terms of time saved, of security and traceability of data. The automation reduces the risk of errors and provides comfort to our teams.
In : Encart spécial de « Relation Client » Le Magazine 100% orienté client, Avril 2015, page 13.