More and more analysts and savvy observers of the Robotic Process Automation market are alarmed by the high rate of failure of RPA projects, and the disillusionment that this approach may cause: you can read articles like "Why RPA implementations fail" or "5 Ways Your RPA Implementation Can Fail (and How to Avoid Them)". This of course makes it possible, by mirror effect, to explain the key factors of success of an RPA project, which is a good thing to allow companies to save time and obtain … [Read more...]
Attended on desktops? Unattended on servers? RPA is a continuum!
Companies today are striving to improve the experience of their customers in order to boost customer retention, irrespective of the technological approach involved. Robotic process automation is an excellent tool for more efficient customer relationships, freeing up employees from repetitive and tedious tasks. With 15 years of experience in RPA, Contextor believes that the current distinction between Attended RPA, where a robot assists a human in carrying out tasks on their workstation, and … [Read more...]
RPA: How software robots “augment humans” in services
RPA stands for Robotic Process Automation. If you work in banking, finance or insurance, at a telecommunication operator or an energy provider, in a mutual fund or a local authority and you have not yet heard the acronym at a meeting, it should not be long. For a very simple reason: RPA is the first step on the long path of digital transformation. Let's see through two examples what it is precisely. You will then understand how Robotic Process Automation is now a must have in the world of … [Read more...]
Contextor to improve GDPR compliance
GDPR – General Data Protection Regulation – is a new European regulation that will take effect in May 2018. Designed to protect the personal information of citizens and consumers, this new regulatory framework has major impacts on businesses, which will need to adapt quickly. New obligations The new requirements for companies cover four main areas: Obligation to maintain a register of personal data, which will replace the current declaration , but with a reversal of the burden of … [Read more...]
Contextor’s White Paper on Robotic Process Automation
With this white paper, we wanted to provide you with comprehensive information on Robotic Process Automation. We are convinced that the business process automation is a groundswell, regardless of the buzz that this approach raises a few months. We were able to capitalize on some 15 years of learning and expertise, during which we played a role in large companies moving along the path toward robotization. Through the experience we accumulated, we now know that companies cannot afford to waste … [Read more...]
Robotic Process Automation: a sticking-plaster solution?
This title will probably seem provocative, and it is deliberate. Indeed, when it comes to RPA, we often hear opinions like "The robotization of processes is there only because of the lack of interoperability between applications: when companies will have been advanced in their digital transformation, these tactical tools will disappear." This opinion is interesting, and we can even say that it is partly true. However, because we have heard it for a long time and the facts are stubborn, it … [Read more...]
Robotic Process Automation: what is it about?
If you read the studies that explore tech trends and evaluate their impact, yet real or only supposed, you could not avoid the acronym RPA – Robotic Process Automation. IT analysts such as Gartner, Forrester and HfS, major consulting firms such as Accenture, Capgemini, Deloitte, EY and McKinsey agree that RPA is a tremendous move that allows to initiate digital transformation of enterprises through short projects whose ROI is fast. The subject deserves to be looked at more closely to … [Read more...]